Issues afterStarka server migration

[gh_naoufel55]

Hello,
After Starka server migration, When I try to make dsng.ca as main domain in my hosting panel, i get this message:
The domain you have supplied is already in use.
In my cPanel there is no subdomains, no addon domains, no parked domain.
When i try to open my file manager, in the file manager directory selection window there is 2 website root:
gharsa.10x.mx and dsng.ca
Both send me to public_html which is empty.
In the home directory, there is no public_ftp folder. and other folder are missed or empty.
Softaculous script page don't work and i get this error messge:
The INFO.XML file could not be found! Please report this to the server administrator.
Thanks for help

 

[garrettroyce]

The domain actually belongs to someone else. The forum account names are nearly identical. I'm guessing you signed up for two different accounts?

 

[gh_naoufel55]

Hi,
In my forum account, i found this message:
Your current forum account is gh_naoufel55. You may swap usernames if your primary forum account is linked to another client account.
I remember that when i signed up for the first time, i didn't recieve an email confirmation to activate the account, so i submitted the registration form twice wuth same information.
I'm the owner of the domaine name.
I will swap it.
Is there help for my thread?

 

[garrettroyce]

There's two things I can recommend. The first is you gain access to your other account, change the main domain, then post a ticket requesting that specific account is terminated. This could be faster if the staff are backed up. Otherwise, I will request a staff member do the same thing for you.

Your old account username is 9nawfel55. Using this, you can sign into your control panel and proceed as I mentioned. Please tell me right away when you are done because you are not supposed to have two accounts. This was an accident, but it still needs to be fixed.

 

[gh_naoufel55]

Hi,
9nawfel55 is related to mywife account, I think that we don't need actually more than one account. so i will dot that you recommend.
I will post a thread to delete this account.
Thanks for help

 

[garrettroyce]

Your wife can have an account. Just tell her to change her domain and you're good to go!