Login from another country

[tempser2]

Hi,

My account was registered in Italy some weeks ago. I travel a lot between France and Italy during the year and I'm in France right now, and I get this message :

Halt! Who goes there?
We've detected that you are signing in from a country that is different from where your account signed up. Your sign-in is from France while your account was registered from Italy

I really need to access to my c-panel today. Can someone allow me to log-in from France too ?

Thanks

 

[bdistler]

first issue - France is not on x10hosting's white-list - and Italy is on it...
for information about that see --> [ https://community.x10hosting.com/threads/country-restrictions.166022/ ]

next issue is the firewall around the IP's country your account was registered from ( i.e. it must be the same )

Can someone allow me to log-in from France too ?

IMO due to the two (2) items above x10hosting will not let you log-in to cPanel with a IP country code of France or any other country code - but Italy

 

[tempser2]

Oh ok, I didn't know that ...

Thanks anyway.

 

[Johnamux]

Support team looks bright on solving their customer.