Login problem: error retrieving your account's hosting type

[scign]

I tried to log in to the account management panel and received the following error:

[begin error message]
Although you've logged in successfully, there was an error retrieving your account's hosting type from the backend system.

Please post on our forums to seek support on this issue.
[end error message]

I have only recently signed up with X10. I received the action email, clicked the link and received email confirmation that my account "has been successfully created". I can clearly log in to the forums fine (duh, lol). I am unable to log in to cpanel (scign.pcriot.com) with the authentication details in the email confirmation (error returned: "Login failed").

Yesterday I was able to log in to the account management panel, through which I successfully requested a PHP upgrade and configured my domain name. I have changed my domain nameservers to point to ns1.x10hosting.com (74.86.117.243) and ns2.x10hosting.com (74.86.117.241). Entering my domain name in a browser no longer goes to my old location.

Going to scign.pcriot.com shows what looks like a standard parking page saying:
[begin confusing message]
The domain "scign.pcriot.com" is available. To get register this domain visit http://x10hosting.com/ and sign-up for your free account.
[end confusing message]

- How come the name is still available after I received confirmation yesterday that the sign up was successful?
- How come I am unable to log in to cpanel?
- If there is an issue that you need to resolve on my account, when can I expect to be able to upload my website?

Thank you in advance for your assistance.

 

[Russ]

What is your cPanel login name? If it's scign it's been terminated. You will need to signup again, and have it re-linked. Visit the logout link above prior to signing up again.

 

[scign]

OK I'll do that, but why would it have been terminated - I only signed up on Wednesday!!

Didn't realise it would take so much effort, hassle and inconvenience to get in...

I would really like to understand why the cpanel account was terminated so that if it was a mistake on my part, I can avoid the action(s) that led to it so I can avoid it in future.