Login Problem

Status
Not open for further replies.

descalzo

Grim Squeaker
Community Support
Messages
9,373
Reaction score
326
Points
83
Are you going through the link he gave above or are you trying to go through the Account Panel?
 

mike omar

New Member
Messages
33
Reaction score
0
Points
0
I did both and it's still not working.

---------- Post added at 05:16 PM ---------- Previous post was at 05:12 PM ----------

It's shouldn't be because of inactivity because I login to the forums every 3-4 days. If it's needed you can delete my account and I will sign up again, I was working on the site anyway and backed everything up.
 

mike omar

New Member
Messages
33
Reaction score
0
Points
0
I have not been able to access my cPanel for 3 days. I still have not got support. :(
 
Last edited:

stpvoice

Community Support Rep
Community Support
Messages
5,987
Reaction score
212
Points
63
Hello,

Please tell us a bit more about the issue. I can't see any issues with cPanel on your server at this time.
 

MaestroFX1

Community Advocate
Community Support
Messages
1,577
Reaction score
60
Points
0
Hello again!
Try this :
Login using this link https://x10hosting.com/control/ (Account Management Panel) using your email id that you used for registration.
Then, Click » View Details in the yellow box and you will be presented with
"Hosting Account Management".
Click "Login to cPanel".
 

mike omar

New Member
Messages
33
Reaction score
0
Points
0
Yeah, that worked but why does usernames not work anymore now?

I could login easily with my username before.
 

stpvoice

Community Support Rep
Community Support
Messages
5,987
Reaction score
212
Points
63
Hello,

The username to log into cPanel is different from your forum username.
https://stoli.x10hosting.com:2083/

You should be able to find it in the account panel. If you can't I can tell you.

Thanks.
 

mike omar

New Member
Messages
33
Reaction score
0
Points
0
Yeah my hosting username is different but before I could login with "mike omar" not anymore tho.
 

stpvoice

Community Support Rep
Community Support
Messages
5,987
Reaction score
212
Points
63
Hello,

cPanel would never have allowed you to log in with that username.
As for the account panel, that was likely disabled in the latest update.
 

mike omar

New Member
Messages
33
Reaction score
0
Points
0
On the "user login" page it did allow this. I dont login directly through cpanel. Not usually anyway.
 

stpvoice

Community Support Rep
Community Support
Messages
5,987
Reaction score
212
Points
63
I see; you're referring to the account panel.
For some reason, only email addresses are now accepted as username. Not sure why, it's likely to do with some recent maintenance. Looks like you may have to adapt for now.

Thanks. :)
 
Status
Not open for further replies.
Top