Login problems on x13

[fairwaydrivesafety]

I can log into the dashboard (https://x10hosting.com/panel) but when I click on "Hosting Control Panel" it shows another login page, where it would typically just go to the hosting control panel. Is there maintenance going on or something?

 

[fairwaydrivesafety]

I tried resetting my password. It said it succeeded, but I had to log into the dashboard using my old password. Even after letting it sit overnight. The "Hosting Control Panel" still shows another login page, and doesn't accept my credentials, old or new.

 

[fairwaydrivesafety]

Okay, I just noticed the red message after logging into the dashboard. I typically ignore it because hasn't changed in so long. Anyway, it says to use my username from the "Services" section of the dashboard. I tried logging into Direct Admin with this username and my old password and it failed. However it worked with the new password I just set.

So the password reset did not reset it in all places. The old password is still used for logging into the dashboard (https://x10hosting.com/panel), but the new password is used for Direct Admin. How do I now sync those two passwords?

 

[mrburnsx]

In Progress - x13 SSO Login Issues

Users on x13 may be experiencing issues when trying to access the hosting control panel. The following alert is also displayed when you log into your account panel: Users on x13 may have issues using the hosting control button. You will need to manually login to access your DirectAdmin control...

community.x10hosting.com

You can either follow instructions above to reset DA password to be same and your account panel password or you change your account panel password in the profile tab.