main domain not working propperly ,neither are the redirects?

[phoenix2010]

I wonder if anyone can help with problems that seem to have occurred since all the upgrades to the free servers stoli in particular.

Firstly when I try to bring up my root domain its saying it doesn’t exsist ?

http://phoenix43.x10hosting.com<doesnt work

http://phoenix43.x10hosting.com/index.php< does work

my redirect doesn’t seem to work either ?

ive also noticed that the main site link in the acount portal doesnt work either ?

[FONT=&quot]when I go into my site via the index.php the site comes up fine but when I try to go back to my home page from and internal links in joomla it simply says site not found? this has now been going on around a month and now need someone to sort it[/FONT]

just for the record ive got a support ticket open too its #13396

---------- Post added at 07:36 PM ---------- Previous post was at 07:41 AM ----------

BUMP !!! Can someone help me out with maybe answers to my concerns on my hosting acount not working as it should ?
My root domain simply doesnt work the redirects dont work either ?
All i ask is that one if the admins take at look at this problem ?

 

[descalzo]

Can you post your .htaccess ?

Check for a line that might redirect to phoenix430.x10hosting.com/index.php

 

[phoenix2010]

its working this morning descalzo which i find really weird ?
its working intermitantly ?
the redirect seems to be working too
is it safe to post up contents of my .htaccess file in open forum?

cpanel not showing any files this morning so cant post up the contents of my htaccess file?

---------- Post added at 12:11 PM ---------- Previous post was at 05:15 AM ----------

nothing is working now?

500 errors website not loading no data showing in c panel via back end access.

status page updated 24 hours ago?

can we have some up to date info please especialy regarding stoli?

 

[phoenix2010]

today with it being the first time in a few days ive been able to check my htaccess file doesnt show any line with the address phoenix430?
there is only 1 htaccess file right?
can i have this problem escalated as this problem seems to be going round in circles?
acount portal address still showing http://phoenix430.x10hosting.com when it should be http://phoenix43.x10hosting.com
i have no control over the acount portal adress or the way to change it time to help me out please
my top level domain doesnt seem to be working either can only be accessed via the index.php

 

[george21]

Just says the website doesn't exist on my end.

 

[phoenix2010]

ok its saying that the main domain doesnt exsist right? try this http://phoenix43.x10hosting.com/index.php which if the main domain doesnt exsist that wouldnt work either ?
the server upgrade has made a mess of my main domain and would like the upper admins to sort it out ?
the addresses are different from the one in t he acount portal to the one in cpanel there has been a zero added to the one in the acount portal adress ?
also link backs to my main domain dont work due to the main domain apparently not being a valid website?
i have trouble with this on my joomla menu entering via the home page is fine until i try to link back to the home page via the home menu button! which is http://phoenix43.x10hosting.com which doesnt work?

 

[george21]

That is indeed a mess. Not sure what could of triggered that to happen. Could you please post your .htaccess file in public_html?

 

[phoenix2010]

##
# @version $Id: htaccess.txt 21064 2011-04-03 22:12:19Z dextercowley $
# @package Joomla
# @copyright Copyright (C) 2005 - 2010 Open Source Matters. All rights reserved.
# @license http://www.gnu.org/copyleft/gpl.html GNU/GPL
# Joomla! is Free Software
##


#####################################################
# READ THIS COMPLETELY IF YOU CHOOSE TO USE THIS FILE
#
# The line just below this section: 'Options +FollowSymLinks' may cause problems
# with some server configurations. It is required for use of mod_rewrite, but may already
# be set by your server administrator in a way that dissallows changing it in
# your .htaccess file. If using it causes your server to error out, comment it out (add # to
# beginning of line), reload your site in your browser and test your sef url's. If they work,
# it has been set by your server administrator and you do not need it set here.
#
#####################################################

## Can be commented out if causes errors, see notes above.
Options +FollowSymLinks

#
# mod_rewrite in use

RewriteEngine On

########## Begin - Rewrite rules to block out some common exploits
## If you experience problems on your site block out the operations listed below
## This attempts to block the most common type of exploit `attempts` to Joomla!
#
## Deny access to extension xml files (uncomment out to activate)
#<Files ~ "\.xml$">
#Order allow,deny
#Deny from all
#Satisfy all
#</Files>
## End of deny access to extension xml files
# Block out any script trying to set a mosConfig value through the URL
RewriteCond %{QUERY_STRING} mosConfig_[a-zA-Z_]{1,21}(=|\%3D) [OR]
# Block out any script trying to base64_encode data within the URL
RewriteCond %{QUERY_STRING} base64_encode[^(]*\([^)]*\) [OR]
# Block out any script that includes a <script> tag in URL
RewriteCond %{QUERY_STRING} (<|%3C)([^s]*s)+cript.*(>|%3E) [NC,OR]
# Block out any script trying to set a PHP GLOBALS variable via URL
RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]
# Block out any script trying to modify a _REQUEST variable via URL
RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2})
# Return 403 Forbidden header and show the content of the root homepage
RewriteRule .* index.php [F]
#
########## End - Rewrite rules to block out some common exploits


########## Begin - Custom redirects
#
# If you need to redirect some pages, or set a canonical non-www to
# www redirect (or vice versa), place that code here. Ensure those
# redirects use the correct RewriteRule syntax and the [R=301,L] flags.
#
########## End - Custom redirects


# Uncomment following line if your webserver's URL
# is not directly related to physical file paths.
# Update Your Joomla! Directory (just / for root)

RewriteBase /


########## Begin - Joomla! core SEF Section
#
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
#
# If the requested path and file is not /index.php and the request
# has not already been internally rewritten to the index.php script
RewriteCond %{REQUEST_URI} !^/index\.php
# and the request is for root, or for an extensionless URL, or the
# requested URL ends with one of the listed extensions
RewriteCond %{REQUEST_URI} (/[^.]*|\.(php|html?|feed|pdf|raw))$ [NC]
# and the requested path and file doesn't directly match a physical file
RewriteCond %{REQUEST_FILENAME} !-f
# and the requested path and file doesn't directly match a physical folder
RewriteCond %{REQUEST_FILENAME} !-d
# internally rewrite the request to the index.php script
RewriteRule .* index.php [L]
#
########## End - Joomla! core SEF Section






all this doesnt explain the name change in my acount portal !

 

[george21]

Okay, thanks.

Can you please rename the .htaccess file to htaccess_bak? Just want to see if .htaccess is causing it or not. Then try to access your site again.

 

[phoenix2010]

ok will try give me 2 minutes

---------- Post added at 07:25 AM ---------- Previous post was at 07:21 AM ----------

ok renamed the htacees file as you said and has made no difference still access the site via the index.php but when i go back to the top level of my domain it says like uve seen it doesnt exsist ?
shall i now change it back ?

 

[george21]

Yes, change it back please. I just wanted to make sure it's not a configuration on your account that you could change that's caused it. You'll have to open a support ticket.

 

[phoenix2010]

I do have a redirect in place in cpanel to direct from http://phoenix43.x10hosting.com >>> to http://phoenix43.x10hosting.com/index.php that was to help originaly with the link back to the home button to make it load the index.php page

---------- Post added at 07:30 AM ---------- Previous post was at 07:29 AM ----------

Yes, change it back please. I just wanted to make sure it's not a configuration on your account that you could change that's caused it. You'll have to open a support ticket.

already have done 2 in fact even tried to catch one of the admins like anna on irc but all quiet at the minute on the support front?