MX Entry

[Hauzer]

Hi there,

After not being able to reply to outgoing messages with x10hosting, I've decided to use Google Apps e-mail, however I can not use the MX Entry Feature.

What ever MX Entry I type in with what ever Priority, it bounces back and gives me the error:

Error fetching zone data for omods.co.uk.db's MX

 

[zapzack]

Where is your domain hosted? It would be better to add the entries there.

 

[Hauzer]

The domain is registered at http://www.ovh.com/

I think I need to change the MX Entries in the cPanel, as I've done this before on another hosting with the cPanel. I'm not sure if I can MX Entry with OVH because it will MX Entry the domain instead of the host.

I don't know if it makes any differences, but is it possible to pass this error?

Kind regards.

 

[Hauzer]

Sorry for the bump but I think it needs more recognition. Thanks for your reply zapzack.

If possible could a member of staff change the MX Entry for me? I know it's possible since I've seen other customers do this at another hosting company, is it possible for a staff to change it for me.

I need it to the following entries.

 

[zapzack]

Check http://www.ovh.com/fr/items/zone_dns.xml and scroll down to MX.. If you change it at the domain registrar, it is much more efficient..

 

[TechAsh]

Hi,

Create a support ticket at http://support.x10hosting.com and a member of staff will be able to add the MX entries.

 

[jmcgowan]

I also use Google Apps, and it's better, if not necessary, to change the MX records with the domain registrar, not the host. I did this through www.registry.com (using their free domain for the first year offer... best deal ever) and my email was up and running within a couple hours. I'm not sure if ovh is quite that painless, but it should still be fairly easy to pull off if they're worth working with.

 

[Hauzer]

TechAsh: Thanks for the notification, but can it not be just done in this thread rather than a ticket? I know it sounds crazy, but I've had a bad experince before with the help desk: Click to visit thread.

Again, I know it sounds crazy.

 

[lmstfy]

Hauzer, this is community support.. for official support you need a ticket

 

[Hauzer]

Yeah, I understand that but take a look in my previous post. Click the link to the thread. I've recently formatted my computer with Windows 7 and don't plan on formatting again just to get a MX entry changed. I have other users and myself who use this computer for Internet banking, purchasing etc.

So, I'm asking if possible, could it be done in this thread. If not, then I'll just leave the whole MX Entry thing but I can't use the e-mail with x10hosting if I don't do this.

 

[Hauzer]

Sorry for the bump, could I have my MX Entries updated please? I've decided to create a ticket, it's been 2 days without a response or action. I've also moved up my ticket status to Critical since it didn't receive any replies.

You may think I'm being impatient, but I have to do this as soon as possible.

Thank you.

 

[fakeit]

it's holiday + time zone, I think

 

[Hauzer]

Good point about the Holiday but the time zone shouldn't have anything to do with it. As the clock has spun 48 hours, so each time zone should have had the chance to see it. It's nearly 3 full days without a response.

Even though it's the holidays, I'm sure there still should be some support available.

 

[zen-r]

I don't quite know what you mean by "3 full days without a response".

You had several responses. You were told that this is Community support, & that if you wanted support from admin, who are the only ones who can change your MX entries, then you would need a Support ticket.

By the way, now you have opened a ticket, remember not to bump it because apparently that will send it to the back of the queue again. :happysad:

 

[fakeit]

he's speaking about his ticket now.
Hauzer, I'm waiting for response too. Hosting is free, so we should wait as long as it's needed

 

[zen-r]

he's speaking about his ticket now.....

How so?

The way I read it, Hauzer only opened a ticket yesterday ;

Sorry for the bump, could I have my MX Entries updated please? I've decided to create a ticket, it's been 2 days without a response or action. ...

 

[Hauzer]

Lol zen-r,

Yes, I've waited 3 full days now for the ticket response, going onto 4 now. I didn't create the ticket yesterday, I created it on 01/08/2009. You're only getting the impression that I created the ticket yesterday because that's when I posted it in this thread, I actually created it 2 days before posting here. ;]

Yeah, I guess it is a good point, that hosting is free.

 

[zapzack]

Lol zen-r,

Yes, I've waited 3 full days now for the ticket response, going onto 4 now. I didn't create the ticket yesterday, I created it on 01/08/2009. You're only getting the impression that I created the ticket yesterday because that's when I posted it in this thread, I actually created it 2 days before posting here. ;]

Yeah, I guess it is a good point, that hosting is free.

Once you open a ticket, leave it alone.. Do not modify it at all or you get sent to the bottom..

 

[Hauzer]

How much longer do you'll think it take? Been 6 days, lol. I guess I am a little impatient, haven't let it be a week yet.

 

[zen-r]

Hmmm. Not good.

It sounds like maybe all the Support staff have gone off for their summer holidays, & we're left floating in an unmanned ship!