My account could not be found ??

[chapingf]

Hello,

Today I tried signing onto my website via the X10 Hosting Sign-In and unfortunately I was not able to. It says that no account has been found (not existing) and the reason for the account suspension/termination might be due to inactivity or violation of the TOS.

For a fact, I know that I have not violated any of the TOS and more than likely my account might have been suspended due to inactivity.

My question is, can my account be re-activated or do I have to start all over again and sign-up for the service again? Any answers would be of help.

 

[essellar]

It will have been deleted, so you'd need to recreate it. Remember that you need to log into the single sign-on portal ( https://x10hosting.com/sso/login/ ) at least once every 30 days to avoid suspension for inactivity, and that if your account is suspended for inactivity, you have a limited amount of time to log in and unsuspend yourself. After that time has expired, the account will be teminated/deleted.