My account does not work

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cricksan

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My account "cricksan" does not work now. When I tried to log into the management panel, I am getting the following error: The hosting username you specified does not exist. I cannot access the cPanel or my domain "bebepig.x10Hosting.com" either.

Synkc said,
"Your account was terminated automatically for the reason: "Suspended for extended period of time, terminated automatically"; this results from an inactivity period of over 24 days (14 days inactivity results in a suspension; a further 10 days results in account termination).

You are free to sign-up or a new account, if you wish to do so."

But I have paid for
Inactivity Timer for 1 year. I thought my account will not be suspended for 1 year. Below is my order confirmation.


We have received your order and will be processing it shortly. The details of the order are below:
Order Number: 1772973067
Product/Service: Double Space\Bandwidth
Domain:
First Payment Amount: $2.95
Recurring Amount: $0.00
Billing Cycle:

Addon: Double it again!
Setup Fee: $0.00
Recurring Amount: $2.95
Billing Cycle:

Addon: Inactivity Timer(1 Year)
Setup Fee: $0.00
Recurring Amount: $3.00
Billing Cycle:

Total Due Today: $8.90 USD

Edit:
Could you please also look at the reply for this issue last time? http://forums.x10hosting.com/free-hosting/62059-help-my-account.html
 
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Synkc

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I'll alert the administration staff and move this thread to the Level Two Support forum. You will receive a response shortly.
 
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