You were suspended for phishing. This is a zero tolerance violation of x10hosting's TOS that you agreed to when you signed up for an account. Any access to your account, including the taking of backups, is not allowed.
I am now escalating your support thread into the support ticket system so that account admins can assist you further. To enter the support ticket, simply click the yellow bar at the top of this page, or you can enter it through your account panel.