Just to add to this, I did identify a hosting account that went Inactive; this means the login portal wasn't signed into for one month, which caused the account to be suspended. It was then terminated after the suspension went unresolved 21 days later on January 5th.
Unfortunately when this happened, all data present on the account was removed. In the future, make sure to login at
https://x10hosting.com/sso/login at least once monthly, and if you notice the site has gotten suspended for inactivity, resolve it ASAP as once it terminates, there's nothing more we can do.