my ftp not working

[matthew1112]

i no my ftp user name and pass for the site builder but its saying its rong can an admin pm me if its some thing todo with acount
Edit:
can some 1help

 

[Gouri]

i no my ftp user name and pass for the site builder but its saying its rong can an admin pm me if its some thing todo with acount
Edit:
can some 1help

Hi matthew1112,

Did you tried to use the cpanelusername as ftp user

The cpanel username is default ftp account.

 

[matthew1112]

yes i have but im geting rong user name or password

 

[Twinkie]

I PMed him his credentials, and am waiting for his response.