My hosting account suspended

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froger

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I have realized a few weeks ago, that the chat page I made was a bannable offence for the free users. Which is why I was planning to goto premium hosting with it. I just logged on this morning to come to find out that my account has been permanently suspended do to a mysql chat script. I don't understand how this small chat script could be such a problem when maybe there are 2 posts in it a week and the chat room can only hold 5 messages at once, anything more than 5 automatically deletes it out of the database. I have a lot of important files on my x10hosting account and was wondering if it would be possible to just switch my x10hosting account to premium for 1 year. That way I am not violating your terms of service. If this can be done let me know what to do, and how to send the money.
 

calistoy

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I have realized a few weeks ago, that the chat page I made was a bannable offence for the free users. Which is why I was planning to goto premium hosting with it. I just logged on this morning to come to find out that my account has been permanently suspended do to a mysql chat script. I don't understand how this small chat script could be such a problem when maybe there are 2 posts in it a week and the chat room can only hold 5 messages at once, anything more than 5 automatically deletes it out of the database. I have a lot of important files on my x10hosting account and was wondering if it would be possible to just switch my x10hosting account to premium for 1 year. That way I am not violating your terms of service. If this can be done let me know what to do, and how to send the money.

Since you knew that the chat script you had was a bannable offence weeks ago, why didn't you remove it from your hosting account back then? It's clearly forbidden in the terms of service. Since this is a zero tolerance violation of TOS, your account is permanently suspended. No backups will be accessed nor provided to you.
 

froger

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Tell me this though, did yall even take a look at the "so claimed" chat script? I wrote it myself and made sure there was nothing memory intensive or heavy on the server about it. It only consists of a table with 3 columns and 5 rows that get updated everytime someone posts. Weeks ago I found out, and since then I have been saving my money. I have 115 dollars right now and was gonna wait for the 140 dollars to get the 3 year plan.
 

Livewire

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The TOS explicitly disallows them -completely- however, which is why it got suspended.
 

Brandon

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If you upgrade to paid you can get your files back and be unsuspended, as this is not against the x10Premium terms of service.
 

froger

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Thank you so much Brandon. Can you point me in the right direction to signing up for x10 premium?
 
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