My phpbb does not work now after your upgrade

[jchiu]

Greeting,

I don't know if this is related to the change you made on your php and mysqld packages/recompiles source. My phpbb does not work after last night. I didn't change or add anything to it.

Could you please help me?
http://askmytutor.x10hosting.com/askmytutor/
then click discussion forum
http://askmytutor.x10hosting.com/askmytutor/forum/

also could you tell me if any error in the httpd's error_log?
thank you

 

[DefecTalisman]

Have you tried looking in your raw error logs ?

 

[jchiu]

I just did but I still have no clue what is going on. I just request to upgrade php v2 (immediate version) and it is being done already. I am still having trouble access even first page of forum. Please help me.



Raw acesslog is here:

199.212.19.130 - - [15/Aug/2008:09:37:28 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "http://askmytutor.x10hosting.com/askmytutor/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:33 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:35 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:36 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:37 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:38 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:39 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:39 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"
199.212.19.130 - - [15/Aug/2008:09:41:40 -0500] "GET /askmytutor/forum/ HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16"

Error_log is fine.

 

[DefecTalisman]

You need to look in the raw error logs. Not the access logs.
Please post the raw error log here and I will have a look at it.

As for the php v2 upgrade. It has been done already
"PHP Type: Intermediate"

 

[jchiu]

Thanks for quick reply.

Where is e raw error logs.?
In the cPanel I can see Raw access logs and error log (as well as latest visitor, awstats and bandwidth)

I check File manager....and looked everywhere else... I don't know where to find it.


Yes.. I did notice my PHP v2 is done...but same result..

thank you.

btw: my phpbb forum works before...until your upgrade...this sound to me ...something to do with the upgrade..right? thanks..

 

[DefecTalisman]

Ok, I dug a little deeper and came up with this error log from the forum software -> http://askmytutor.x10hosting.com/askmytutor/forum/error_log

[15-Aug-2008 07:05:16] PHP Warning:  require_once(/home/jchiu/public_html/askmytutor/forum/../src/phpfreechat.class.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/jchiu/public_html/askmytutor/forum/elearning_multi_channel.php on line 3
[15-Aug-2008 07:05:16] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required '/home/jchiu/public_html/askmytutor/forum/../src/phpfreechat.class.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/jchiu/public_html/askmytutor/forum/elearning_multi_channel.php on line 3

Did you by any chance move the /src/phpfreechat.class.php or change the way its included ?

 

[jchiu]

Thanks for quick reply.

elearning_multi_channel.php is the the problem.
(I delete it..since I dont' need it)

index.php is the forum/index.php that i am trying load.

Error_log ..does not saying about error of phpbb ..

could you please help me? (I have even downloaded all public_html and mysql db for my web)
I put to my on linux box..and it works fine.

Please help!

 

[DefecTalisman]

hmm... ok, I am stumped at this point and will move this to level 2 support so a senior staff member may assist you.
Sorry I could not be of much help.

 

[jchiu]

thank you.
I am impress.. you guys have level 1 and level 2 support.


btw:
None of the php files under forum (eg:report.php or viewonline.php) work.
http://askmytutor.x10hosting.com/askmytutor/forum/viewonline.php


But I can view any jpg or gif file.
http://askmytutor.x10hosting.com/askmytutor/forum/askmytutor-banner.jpg

so this definitely is not access issue but php.

Thanks for your help....will level 2 support reply me soon?

Thank again!

 

[DefecTalisman]

It might take a couple of hours, but it wont be to long. Just sit tight and a admin or senior staff will assist you as soon as they can

 

[Fedlerner]

Your forum seems to be working correctly. Where exactly (in which page) are you getting the error?

 

[DefecTalisman]

Can confirm that it seems to be working now. Closing this thread as the issue is no longer relevant.