Resolved My site seems to be missing.

[phillyg2]

I believe I may have had the same issue as some others on the forum.

Don't remember when I last got a reminder email, it's been a while I think.
I got one today, and I tried to log in (it's an event page, I don't use it very often :/ so I just log in to keep the URL for the next year) and I'm getting the same error described in this thread:

https://x10hosting.com/community/th...r-opening-site-and-cpanel-please-help.208116/

Hoping my files are retrievable as well!

URL is: phillygamenight.x10host.com

Thanks,
Stephanie

 

[garrettroyce]

Your last prior login was in November 2019. Your account was purged in March because of this.

In the future, do not rely on reminder emails as they can get blocked, sent to spam, or any number of things. Logins are required every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. FTP logins, DirectAdmin logins, forum logins, etc. do not count; it must be the SSO login. After 30 days inactivity your account is eligible for suspension, then deletion 3 weeks after that. Restorations will not be offered at any time in the foreseeable future; this is a coincidence that it even exists this time.

I'm requesting an admin review your account to see if a restoration is possible

 

[Anna]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.