Same here, used to be on 'Boru' now it's hosted on 'Level' I believe. I can't access the cPanel either, asks me for a password which I have never had to do and no reset/forgot option (usual account user/password to log into the portal doesn't work). It's been around a week now since the website stopped loading (concurrent with the new move).
I wouldn't mind the continued downtime and no current timeline for when we get our sites back up and running, but as long as we know if the files are still there (even if a couple of days old) and there's work being done to get it sorted then I'd really appreciated.
Thank you!
My site: thelab.x10.mx