But when hosting is offered free with all incentives than free hosting "Best Effort" should be aimed towards providing matching services as promised. It should not be a "Best Effort" to transform free users into paid users.
I don't know where all of this "Best Effort" saying is coming from. Unfortunately, free users DON'T get the same up time as paid users because there are thousands of free users for each server. On a paid user account, there are way less users for each paid server, therefore, there's way less abuse of the servers. It makes no sense to say that it should not be a best effort to transform free users into paid users, unless you've had problems buying an account. Did you buy a Premium Account from x10hosting? If not, then you get what you paid for with your free account.