Need help re-creating new account... or something...

[scs.bns00124]

Thank you for your help on this issue

I installed Joomla as my root site.

When I try to access http://scsbns01.x10.bz ,
I get a browser 500 error
--
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, no-reply@x10hosting.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
--

Help.

Barry Smith

 

[stpvoice]

Hello,

Please post the contents of the .htaccess file in the public_html directory. If using cPanel file manager you'll have to enable the viewing of dotfiles to see it.
Also, please verify that directories are not CHMOD 777. Generally, directories should be 755 and files 644.

Thanks.

 

[scs.bns00124]

Hello,

Please post the contents of the .htaccess file in the public_html directory. If using cPanel file manager you'll have to enable the viewing of dotfiles to see it.
Also, please verify that directories are not CHMOD 777. Generally, directories should be 755 and files 644.

Thanks.

I had no idea how to "enable the viewing of dotfiles" in cPanel file manager.
(update: looked online, but found the solution by accident)
Fortunately, the "Legacy file manager" wasn't stuck on stupid.

I "Show File Contents" on the .htaccess file in the public_html directory using the "legacy file manager" (.htaccess is 0 bytes long) and I get the ?message? "empty".

Second point -- the only directories that were 777 was the cache directory and the logs directory.
All other directories are 755.
All files in the public_html directory are 644.

Still cannot load the Joomla site, and probably just need a "cleanuser" script run by admin.

Thank you for your help.

Barry Smith

 

[scs.bns00124]

Someone closed this thread, but I'm still looking for help.

I am STILL getting a 500 page when trying to load my website. SEE ORIGINAL POST.

Barry Smith

 

[stpvoice]

Hello,

Threads with are closed automatically once it's been 3 days since the last reply.
We don't have a "cleanuser" script as you like. The account would need to be deleted and recreated. If you want to do that, say the word.

Thanks.

 

[scs.bns00124]

Hello,

The account would need to be deleted and recreated.
Thanks.

Will I be able to use the same userid / webid?

Barry Smith

 

[scs.bns00124]

STPVoice (or other helpful individuals) --
How do I delete my account?
and how long do I have to wait before re-creating my account?
and can I use the same logins for website and email and forums?

Barry Smith

 

[MaestroFX1]

Will I be able to use the same userid / webid?

Barry Smith

You don't need to wipe your account off the system and then recreate it.

Add:
RewriteBase /
in your parent .htaccess file.

Or even better, just PM me.
I wouldn't mind looking into it.

~MaestroFX1

 

[scs.bns00124]

PM'd you, but since this is probably not a once in a century situation -- needing to get a domain back up and running with a fresh website, I'll also continue the discussion here in the forum...

Add:
RewriteBase /
in your parent .htaccess file.

~MaestroFX1

And then?

FOLLOW-UP edit --
0) I removed the installation of Joomla from my site, and had to manually delete a configure.php left in my ./public_html/ directory.
1) I had to rename ./public_html/.htaccess to .htaccess.txt (so the CPanel-FileManager-editor didn't choke up asking about character-encoding).
2) I added the one line "RewriteBase / " to my empty file.
3) I deleted the .htaccess which appeared while I was editing, and renamed .htaccess.txt back to .htaccess .
4) my http://scsbns01.x10.bz/ came back up without a 500 error, and my domain also came back "alive".
5) I quickly wrote a "landing page" html doc in my word processor, copied it to index.html, and uploaded the index.html to my ./public_html/ directory.

Everything is working great now.

The Joomla install or the configure.php from the Joomla install may have been to blame... but everything about my web directories is alive again... without having to completely delete my account and re-register.

Barry Smith