Need staff support for AT&T issue.

[bobgalka]

So.. I found myself unable to access my site and cpanel.. so checking here I see many similar issues for the past week. All seem to have been traced to AT&T. If your internet provider is AT&T and you can't access your site, and run a tracert... it will time out at one of the AT&T ip's. So the general answer was it's not us call AT&T... So I did.

Of course the first contact tried to figure it out, but they never can, and i was give a number to contact level 2 support. He tried but I was put on hold a bunch of times while he consulted level 3 support. Their finding was that my address was being blackholed (???). They said that I need to contact my hosting site and request that they email AT&T to request that the blackhold be removed.. (I was given this reference number if it helps... 258853034)

So... x10hosting staff.. please email AT&T at netsec@att.net and request that my address bobgalka.x10host.com be removed from the blackhole status.

I would appreciate a reply from someone in charge if and when this is done. I was told that once they receive that email I should be able to access my site in 24-48 hours. I will report back here my results.

Thanks for your attention to my (and others) problem.

Bob Galka

 

[descalzo]

1. Do you have a name of who gave you the information?

2. Did they say why your site (actually, it would be the IP for absolut) is being blackholed?

 

[bobgalka]

Nope, and Nope
I do usually get names, but looking at my notes, not this time, but he did say the ref number relates to his records, so that should be sufficient. As to why... I asked if there was some info that I could include but he said no.. all that they needed was an email to the address that I posted. Those details I assumed would be worked out bewteen x10hosting and AT&T.

So from what you are saying, and email from the X10hosting.com staff requesting the absolut ip be removed from their blackhole status should do it.

bob

 

[bobgalka]

Just checked again, and my site is working now. Don't know if anyone did something to make that happen, but if so.. thanks a bunch ;O)
bob

 

[bobgalka]

In case it matters.. as I said my site working again, but I am on LEVEL, not ABSOLUT. I have no idea if that matters, just thought I'd mention it.