No Access to Account

[sandyzoo]

Since the server changes (I was on Starka) I have still not been able to access my account. When I try to log in, it simply prompts me for details again - like my account is unknown. However I am still able to log into Support and Forum.

I opened a support ticket on 19th June, and after an information request, which admittedly I was slow to respond to, I have had no further replies.

Should I simply open a new account? Or a new ticket? I realise that the support guys are really busy, but I have never had to wait this long for a response before, which makes me think that somehow they are not getting my ticket updates?

Advise please?

:dunno::dunno:

 

[Anna]

support and forum are connected to the same user name, hosting is not (though you can set them to be the same).

This thread holds information that you should read: http://forums.x10hosting.com/news-announcements/98947-backup-issues.html

In short, some accounts were permanently lost due to backup application failure, by the look of it yours is among those so you should sign up for a new account.