No access to homepage

[fmichael]

I have not been able to access my homepage (running on Lotus) since Monday 14th of June. The News and Announcements says that accounts on Lotus have just been moved around Monday , but that "everything looks to be in order". Nevertheless, it seems my inability to access the homepage indicates that the move did not go 100% smooth?

Thanks in advance for any help on this.

 

[zapzack]

The server move went smooth and is complete, but the files are still being restored. You will need to wait until the accounts are restored on the new server before you can access your account. Keep up to date on the latest status updates at http://status.x10hosting.com

 

[fmichael]

OK, but the status page doesn't say anything about when the restore process is expected to be completed. When is this expected?
Also, it says "we recommend everyone to login to cPanel\FTP and take backups of their files to be on the safe side", but I can't even login to cPanel.

 

[carl6969]

Staff is working very hard to get everything back in order as quickly as possible.

 

[fmichael]

Today I can log in to cPanel again, but if I try to access my homepage, it says the account has been suspended. If I go to the Hosting Account Management page, it says "Status: Unsuspended". So it seems to be confused about whether or not the account is suspended?

 

[carl6969]

Today I can log in to cPanel again, but if I try to access my homepage, it says the account has been suspended. If I go to the Hosting Account Management page, it says "Status: Unsuspended". So it seems to be confused about whether or not the account is suspended?

I am sure that is because the work is not yet completed.
x10Hosting Status

 

[fmichael]

OK, now the status says "We have finished restoring all active accounts from Lotus and Cossacks to the new server", but I still get a message saying that my account has been suspended, even though the Hosting Account Management Page says that the account is unsuspended.
When will the homepage work again? And can anyone recommend other paid hosting services without such long down times?

Thanks.