No Hosting

[guardian123963]

Hey!

I have the problem of this message:

Woah! It appears that you do not have hosting under your client account.

What happened was I had a period of being busy and didn't have the time to log into anything online, so my account got suspended. I'm not sure why it says I don't have a hosting account, though. I had quite a few files on there and I worked quite hard on the site, so I was wondering if there was a way to preferably restore the hosting account or perhaps to retrieve the files? Thank you so much for your response! :3 Let me know what information I need to provide to help you. My account ID is FNP4758080, but I'm not sure if you'll need anything else (in the hopeful case that you can help).

 

[Livewire]

If it was suspended for longer than 14 days, it was likely erased in accordance with the TOS; we can check if this is the case if we know the cpanel name.

Hopefully it wasn't terminated; once terminated all data is removed, which makes it impossible to retrieve the data...

 

[guardian123963]

The cpanel name is the same as my forum one: guardian123963. This is uh... unfortunate to say the least. :X It was probably longer than that, to be honest. :\ Work was busy and I just didn't feel like going online, so it's totally my fault, but that would suck. I had a blog and I put a lot of time into the pages for my photography and stuff. >_< I don't know what I backed up. I kept saying "oh, I'll back it all up" and then I just never came online, so yeah. :v

 

[calistoy]

That's not your cPanel username. cPanel usernames are only 8 characters long and the one you say it is 14 characters long.

 

[guardian123963]

Oh, my apologies. I remember using one, but I can't remember it for the life of me and I can't find it. ._. I registered as guardian1239 and it was some shortened version of that, but aside from that I don't remember. >_<