No one answer tickets from PREMIUM users?

[rirume]

I've been sending tickets since 2 days ago and no one answer my tickets, also i can't access my website and cpanel

Is anyone from staff here and can help me?

 

[lylex10h]

1-888-910-9668 is the number listed in the WhoIs for x10premium.com . I would suggest calling them. This forum is for free hosting only.

 

[Livewire]

The premium ticket has been answered as of a few hours ago; it was escalated internally due to a migration error which needed senior staff to intervene. Long story short, free-hosting migration option was selected, but there was no free hosting account to migrate - the account needed to be restored from Premium backups from when the account previously existed.

I do apologize for the delay in resolving this, but in the future if the account needs to be restored from a pre-termination backup we would recommend leaving the "free migration" option unselected, as that will cause problems with account provisioning if there is no free hosting account to migrate.