No Zone records Found

[rodrigo92]

Hello,

I'm having issues with my domain's DNS records. Trying to look or edit using either the simple or advanced interfaces returns an error.

The error for the advanced editor is: "Failed to fetch zone file for volium.com" "No Zone records Found"

The Simple DNS Editor returns: "There are no user-defined zone records for “volium.com”."

I haven't modify the records in a very long time. I am having issues with a redirect rule so I just wanted to create a CNAME record instead to handle that, which I can't do since they current records dnon't show up. I did a separate lookup online and I know the records are still there.

Thanks in advance for your help, love your service.

R

 

[descalzo]

Try using the Advanced DNS Editor and using the reset feature. Make sure you copy down any "custom" entries you have so you can re-input them.

 

[rodrigo92]

I thought about that, however, since none of the existent records show up, I can't copy them, and I really don't want to lose everything.

 

[descalzo]

DNS server handling your query: ns1.x10hosting.com
 DNS server's address:	99.198.122.2#53
 
 volium.com
 	origin = ns1.x10hosting.com
 	mail addr = no-reply.x10hosting.com
 	serial = 2012082811
 	refresh = 86400
 	retry = 7200
 	expire = 3600000
 	minimum = 86400
 volium.com	nameserver = ns1.x10hosting.com.
 volium.com	nameserver = ns2.x10hosting.com.
 Name:	volium.com
 Address: 198.91.81.2
 volium.com	mail exchanger = 1 aspmx.l.google.com.
 volium.com	mail exchanger = 5 alt2.aspmx.l.google.com.
 volium.com	mail exchanger = 5 alt1.aspmx.l.google.com.
 volium.com	mail exchanger = 10 aspmx2.googlemail.com.
 volium.com	mail exchanger = 10 aspmx3.googlemail.com

What ns1.x10hosting.com shows on an ANY request.