OsTicket refuses to enable SMTP

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crabbypup

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i am trying to set up my OsTicket with SMTP instead of the php mail() function. i have the following settings for SMTP right now:

SMTP host - lotus.x10hosting.com
port - 465
authentication required? - yes

i have tried various servers (smtp.gmail.com and lotus.x10hosting.com). when i go to enable the SMTP server settings the server spits out an error (internal server error) and does not save the settings.

i can enable POP/IMAP without difficulties, again using the manual settings from CPanel.

location of OsTicket - linwin.x10hosting.com/tickets/
server - lotus
hosting package - adfree-adfree
 
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