Paid hosting down. Please respond to my ticket

[centrex2]

All my sites and cpanel have been down on X10 premium.com hosting.
Please respond to my ticket.

 

[Anna]

Unfortunately most that are active here would be the people with no access to premium, that said I have sent a message to one of the ones that are on staff for premium as well.

While this technically wasn't a support request for free hosting, and thus perhaps it felt wrong to post in that section, but the support section would be the one that is mostly monitored by any of the members of staff.

 

[Abigblueworld]

Unfortunately most that are active here would be the people with no access to premium, that said I have sent a message to one of the ones that are on staff for premium as well.

While this technically wasn't a support request for free hosting, and thus perhaps it felt wrong to post in that section, but the support section would be the one that is mostly monitored by any of the members of staff.

I am a free user, but why were they down?