Ahmed12344
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Hello,
I am opening this thread as requested by the support team on Discord (reference message ID: 1478891709097050203).
The issue:
My subdomain "tusecreto.x10.mx" is currently stuck as a "Ghost Record" in the DNS zone. My previous account was deleted, but the record was not purged, which prevents me from adding it to my new account.
Clarification & Apology:
I would like to sincerely apologize for the confusion caused when I previously contacted the registrar (Openprovider). It was a mistake due to a misunderstanding of how the internal DNS zones work. I have clarified this with Openprovider and I am now seeking a solution here internally.
Request:
Could a staff member please manually purge/clear the DNS entry for "tusecreto.x10.mx" so I can re-link it to my active hosting account?
Thank you for your time and professional assistance.
I am opening this thread as requested by the support team on Discord (reference message ID: 1478891709097050203).
The issue:
My subdomain "tusecreto.x10.mx" is currently stuck as a "Ghost Record" in the DNS zone. My previous account was deleted, but the record was not purged, which prevents me from adding it to my new account.
Clarification & Apology:
I would like to sincerely apologize for the confusion caused when I previously contacted the registrar (Openprovider). It was a mistake due to a misunderstanding of how the internal DNS zones work. I have clarified this with Openprovider and I am now seeking a solution here internally.
Request:
Could a staff member please manually purge/clear the DNS entry for "tusecreto.x10.mx" so I can re-link it to my active hosting account?
Thank you for your time and professional assistance.