Problem changing temporary password

[libbat]

Hello,


Today, I tried logging into the forum and I received the message that my username or password was incorrect. I tried 4 times and was unsuccessful. Each time I tried logging into the forum, there was a message that if I failed 5 login attempts, I would be locked out for 15 minutes.


I re-checked my login information and it was correct so I decided to resetting my password by using "Forgot My Password".


I received the new, temporary password and was able to log in successfully. Then when I tried changing my password by clicking on

https://x10hosting.com/control/login.php ,

I again received the message that my username or password was incorrect.


I tried using my email address, control panel username and forum username and I always received the same message - all incorrect.


I have no trouble logging into my cpanel using my original information and have no trouble logging into the forum using my username and new temporary password.


So I am puzzled as to why I cannot change my password for the forum.


Thank you in advance for your assistance in this matter.


Libbat

 

[Derek]

On http://x10hosting.com/control login using your FORUM details and then you can change the details to your hosting and forums in there.. If you just want to change your forum password you just go to your "Control Panel" on the forums and there should be a password change setting there.

 

[libbat]

Hi Derek,

Thank you for your help. I went to the url you posted to try changing my password (I used my forum details), and I am still getting the same message: username/password incorrect.

You wrote: "If you just want to change your forum password you just go to your "Control Panel" on the forums and there should be a password change setting there."

Sorry, Derek, I can't seem to find the Control Panel on the forums. Can you direct me there?

Thank you,

Libbat

 

[Derek]

Seems they have changed the panel.. Have you tried logging into the http://x10hosting.com/control with your old password?

 

[libbat]

Yes, I just tried it again and still the same message.