Problem with email

[hubforu2]

I've contacted namecheap since I have email hosting from them but connection keeps getting refused. I've got an email from them saying this...

To proceed with the investigation, we need to make sure that ports 465 and 587 are opened for outgoing connections on the side of your hosting provider.
Please check it with the hosting provider and let us know.

Could you please let me know asap thanks.

 

[hubforu2]

Bump nobody here to help where are all the staff please?
Also I've tried using cPanel email but all the messages go to spam box for example I have xenforo forum installed and I tested an account by creating one checked my gmail inbox since my forum requires activation and the message was in spam box... :/

Yes I have valid license for xenforo if need proof let me know.

 

[lylex10h]

For starters, what's your domain? Have you setup DKIM and SPF?

 

[hubforu2]

For starters, what's your domain? Have you setup DKIM and SPF?

Thank you for the reply also my url is https://forumkernel.xyz also no I don't know how to setup dkim or spf in cloudflare..

 

[lylex10h]

https://mxtoolbox.com/domain/forumkernel.xyz/ (Mail Server) shows that you have a SPF record.
To add DKIM in CloudFlare, go to DNS. For the type select "TXT", for Name "default._domainkey" and Content can be found in "Email Authentication" section of cPanel (I think)

 

[hubforu2]

https://mxtoolbox.com/domain/forumkernel.xyz/ (Mail Server) shows that you have a SPF record.
To add DKIM in CloudFlare, go to DNS. For the type select "TXT", for Name "default._domainkey" and Content can be found in "Email Authentication" section of cPanel (I think)

Confused sorry? :/ Also pretty sure I had this before and port 587 and 465 didn't still work.

 

[lylex10h]

Below is the DKIM record for forumkernel.xyz that I found on ns1.x10hosting.com :
v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAyNemB0Y3BgKwDRMfWggRXM8FPA5fM31PoG3z+/ksWJh0Bb0Kk8ie7+Ea7OKGafNHLvLms67rcLhys/XPZlM0+99l/vSzjowYvuALCRkFceL3DLHXrblotqZKZaqmeIO2/UIuqxaETBApfNBs/UYzLTn95eVfLcwmfW7L9re3PqKMNaOZdwB1d6ZL5XObvA1jCTXJ+eGSjtBJIyjOiuz1F1tr7TbJr0zl7hcwOnGvMyZ/5pP05J2xaRFfMbmcSas5s9nVNA1OWPob2xPs65B+fyNkGXxxfNeA3t8WSP8D2nCaqkdtDgVc1N4ZR0NgarI1U1jVEP1sfxU2+lzBS5Uc5QIDAQAB;

Add that to your CloudFlare DNS, wait for propagation, send an email from cPanel webmail to gmail and see if it shows in spam.

 

[hubforu2]

@lylex10h This is what I have and is it right?

 

[lylex10h]

Change the Name value from "forumkernel.xyz" to "default._domainkey"

 

[hubforu2]

Change the Name value from "forumkernel.xyz" to "default._domainkey"

Right done, anything else?

 

[lylex10h]

Looks right... Did your domain get deleted? I ran a whois on forumkernel.xyz at https://nic.xyz/whois and it stated "The queried object does not exist: previous registration D60162158-CNIC was purged on 2018-01-30T19:30:11.0Z (DOMAIN NOT FOUND)"