Problem with FTP - 421 50 users (the maximum) are already logged in, sorry

[djmankoff]

I am receiving this error message when I try and log into my FTP account or during file transfers: 421 50 users (the maximum) are already logged in, sorry.
Can you provide information on how to clear this issue?

Thanks,
Dave

 

[mrburnsx]

Please try again later and see if it clears up,

 

[djmankoff]

This problem is ongoing and has been apparent for at least 4 days.

 

[Eric S]

Please re-attempt this and let us know the results. If this fails please provide full details ( not password) you are using to connect along with full output of the FTP software logs.

 

[djmankoff]

This is still failing as of this morning. Using Filezilla to connect and receiving the following messages on two attempts at initial connection:
Status: Resolving address of www.djm.x10.mx
Status: Connecting to 198.91.81.14:21...
Status: Connection established, waiting for welcome message...
Response: 421 50 users (the maximum) are already logged in, sorry
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of www.djm.x10.mx
Status: Connecting to 198.91.81.14:21...
Status: Connection established, waiting for welcome message...
Response: 421 50 users (the maximum) are already logged in, sorry
Error: Could not connect to server

After third try this morning we were able to connect:
Status: Disconnected from server
Status: Resolving address of www.djm.x10.mx
Status: Connecting to 198.91.81.14:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing of "/vghpxmvq/ocartdata/storage"...
Status: Directory listing of "/" successful
Status: Sending keep-alive command

Subsequent attempts ( to download a file for editing) either completed or failed with the same message.

Log file attached.

Regards
Dave