Problem with mySQL databases

[chrisdc]

Hi,

I have been unable to access my site for the past two days. I get the following error message:

Database Error: Unable to connect to the database:Could not connect to MySQL

I use Joomla and also have a Wordpress script installed. I have created a new Joomla installation in a different directory (www.infoingles.com/test2) and that works fine, but I can't access the original one on my root directory. I also tried removing it but I got this message:

Warning: shell_exec() has been disabled for security reasons in /home/chrisdc/public_html/prepare_removal.php on line 22

I would appreciate any help.

Many thanks,
Chris

User: chrisdc
Domain: infoingles.com

 

[Corey]

In your MySQL section in cPanel, try removing and re-adding the mySQL user to the database with all permissions.

-Corey

 

[chrisdc]

Hi Corey,

I've done what you said but I'm still getting the same message.

I have again tried to remove the Joomla installation so that I can start over but I get the same message as before.

I also tried upgrading it to the latest Joomla version but I get the following message:

Upgrade failed

The database chrisdc_jo151 is not working properly and the creation of a database backup file has failed. Please contact the sysadmin for further assistance. Include this message for reference.

The initial installation has not been modified.

Any ideas?

Thanks,
Chris

 

[Corey]

Hmm, well to remove it just go into your public_html and delete the folder, then go into the MySQL section in cPanel and delete the database.

That will remove it from your account.

 

[chrisdc]

Sorry to be a pain, but I have one more question. Can I safely delete the entire contents of my public_html folder except for the folders containing other installations (Wordpress and 2nd Joomla installation)?

Thanks for your help.
Chris

 

[tnl2k7]

You can safely delete everything inside the public_html folder if you wish. Just be warned that x10Hosting doesn't make backups of free accounts, and can't recover files if you delete something you didn't mean to . I've deleted things by mistake before, so I know what it's like :/.

-Luke.

 

[chrisdc]

OK, thanks Luke

 

[tnl2k7]

No problem . This seems to have been solved so I'm going to close it, but if you need support with anything else, feel free to make a new thread or re-open this one.

-Luke.

* Thread Closed *