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kartov

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Dear respected x10 hosting team. I want to reset my account ( my public_html folder). Should I delete all the files in this folder or? Can you please reset my account co I can start again?
 

Anna

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as long as you don't delete the folder itself, you can delete the content if you wanna start over with a new site.

There's no reset button, we'd have to terminate the account, and then you'll need to create a new one if you want it back to as it were when you started.

The files that were in there when you started aren't needed unless you want to use the frontpage extension to publish your site.
 

kartov

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Can you please delete my account so I can start again? Can I use the same username and password? Thanks in advance.
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????
 
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Anna

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your hosting account will be deleted shortly.

Give it an hour or two before signing up for a new one, to allow the system to fully clear out all data and you should be able to sign up with the same information.

Note that you don't need to, and nor should you, create a new forum account. Just enter the information of your current when asked.
 
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adamparkzer

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Can you please delete my account so I can start again? Can I use the same username and password? Thanks in advance.
Edit:
????

Hi kartov,

It seems like you have successfully signed up for a new account today and it is already activated. Now that the issue originally introduced in the ticket has been fixed, I am going to close it to mark it as resolved. Feel free to create a new support ticket if you need more help or have any additional questions.

- Adam
 
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