Resolved Reactivating "Inactive" Account

[visionco]

Hello!
I too am having the same issues with my account. Could you please look into it and reset/reactivate it. Thank you!

-cant open cpanel/DirectAdmin

Sign in Successful
Please standby while transfer you to your web hosting account.




An error has occurred forwarding your sign in. Retry


-accessing site shows "Apache is functioning normally"

 

[Anna]

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was made for these accounts.

Your account should now be sorted, please let me know if you find anything that isn't working properly.

 

[garrettroyce]

@visionco Is your issue resolved? Please let us know if you need any help or this thread will be closed soon.

 

[garrettroyce]

@visionco I'm closing this thread due to lack of activity. Please create a new thread if the need arises. Thank you.