reactivating suspension for inactivity

[pikagrrl38]

i am just wondering how long this process typically takes as i urgently need some files on my web server.

thanks so much!

jessica

 

[descalzo]

Well, Evil Princess, the problem is that your server, Boru , just went through some major problems and they are in the process of fixing them and doing maintenance. So the "unsuspension" process does not seem to be available. You might have to wait a bit.

I will ask Staff to see if there is an expedited procedure, since yours is not the only case.

 

[pikagrrl38]

Understood. I appreciate the escalation - I have a school project sitting on there that I need to work on this afternoon for class this evening.

If there was some way I could even get the files, I would be a happy camper.

Thanks again!

 

[descalzo]

Escalating to Staff for manual unsuspension.

This will close the thread but you can follow the Support Ticket by clicking on the yellow bar at top.