Request to unblock my account. Error code EAC5961AED310BD5D

[jgarcia21192]

Good morning, For more than 10 days I have had my account blocked with the error code EAC5961AED310BD5D. I need you to please unblock it, since I have not done anything against the hosting rules. I only have this account and if I don't unlock it I will have to switch to another hosting in the next few days.
My email account is j.garcia21192@gmail.com
Thank you so much.
Regards,
Jesus.

 

[jgarcia21192]

My x10hosting service username is xmipnwzq

 

[painelFENIX23]

O seu código de erro é ECDFBFD32BF109610.

desbloque minha conta ai na moral

 

[Eric S]

Good morning, For more than 10 days I have had my account blocked with the error code EAC5961AED310BD5D. I need you to please unblock it, since I have not done anything against the hosting rules. I only have this account and if I don't unlock it I will have to switch to another hosting in the next few days.
My email account is j.garcia21192@gmail.com
Thank you so much.
Regards,
Jesus.

I can see the IP address you are using is indeed attached to other services. The other services however have not been setup and only have client accounts. Therefore, I have removed the block for you.

Can you re-attempt to access this in about 1 hour from my reply to allow our systems to sync these changes.

 

[jgarcia21192]

Hi Eric, thanks so much for the help. I can log in correctly now. It's quite strange that my IP is used by other services... If you could give me examples privately, I could help you identify the problem. I sometimes use Cloudflare WARP to access the internet. Could this be the reason for the problem?