Restore of site on Starka

[bcarc]

Please check restore of domain k7jep.x10hosting.com (www.k7jep.org) on Starka. Account management page shows zero file space used (empty). Not able to find site files and also not able to log into cPanel.

Starka update thread indicated restore should have been finished 2 days ago.

Thank you,
BCARC

---------- Post added at 04:05 PM ---------- Previous post was at 06:09 AM ----------

I have tried to ping k7jep.x10hosting.com as suggested and it returns 69.175.6.102.

Also did trace as suggested by dlukin in a cPanel login thread.

Whois (IDN Conversion Tool)

Express
....
IP address: 69.175.6.102
Host name: k7jep.x10hosting.com

Alias:
k7jep.x10hosting.com
69.175.6.102 is from United States(US) in region North America

TraceRoute to 69.175.6.102 [k7jep.x10hosting.com]
Hop (ms) (ms) (ms) IP Address Host name
1 20 16 31 72.249.128.105 -
2 12 10 6 206.123.64.82 -
........ (long list)
13 31 29 29 173.236.27.194 ursus.x10hosting.com
14 30 32 30 69.175.6.102 rain.x10vps.com

Trace complete

Have tried the following ways to login:

http://k7jep.x10hosting.com:2082
http://69.175.6.102:2082

Unable to connect to server either way.

So where exactly is my page now located? It has always been on Starka before.

Thanks,
BCARC

 

[bcarc]

When I enter my domain: k7jep.org -and- www.k7jep.org both get message: can't find the server at www.k7jep.org.

When enter http://k7jep.x10hosting.com/ I get the following X10Hosting page:

Website Specified Does Not Exist
When it comes to free web site hosting, x10Hosting is an industry leader. The features offered in our packages are unparalleled compared to our competition.
The domain you have requested is currently not in use under an x10Hosting web hosting account.
Do you want this domain? Register today.

I can login successfully into https://x10hosting.com/control just fine without issue. Can click links to go to Forum and Hosting Account Management page and both work just fine. Account info shows: Status: Unsuspended ... Hosting Server: starka

Can not log into Webmail or cPanel from links on that page. Get message: Login Attempt Failed!

Try directly connecting to http://k7jep.x10hosting.com:2082 and get message: can't establish a connection to the server at k7jep.x10hosting.com:2082.

Even reset password as suggested:

Your password change request has been processed. The changes that occurred to your services are listed below:

* Your client account password was updated successfully.
* Your forum account, bcarc, had its password updated successfully.
* Your hosting account bcarcinc has a password update processing. View.

Think I have tried everything suggested on my side without any luck.

Please HELP!

Thanks,
BCARC

 

[Livewire]

Staff are currently loaded with request's; try to avoid bumping your ticket since you're actually pushing it to the back of the queue and causing it to take longer to get fixed since staff are working from "oldest reply first".