[RUSAGE1] This Account Has Been Suspended

[koussy]

hi :runaway:

I have this message when I try to see my site (This Account Has Been Suspended / Please contact the billing/support department as soon as possible.) I was trying to make a backup of my webiste and database.

What can I do to fix it please? :sad:

 

[adamparkzer]

Re: This Account Has Been Suspended

hi :runaway:

I have this message when I try to see my site (This Account Has Been Suspended / Please contact the billing/support department as soon as possible.) I was trying to make a backup of my webiste and database.

What can I do to fix it please? :sad:

Hi koussy,

(1) Log in at http://x10hosting.com/login.php

(2) Go to http://x10hosting.com/panel.php?suspensionreport

(3) Unsuspend yourself.

- Adam

 

[koussy]

You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

:tear:

thanks for your answer :happysad:

 

[adamparkzer]

:tear:

thanks for your answer :happysad:

Hi koussy,

I already know why your account was suspended. On that page, there should be an option to manually unsuspend yourself. Did you get a chance to do that?

- Adam

 

[koussy]

pass the information below to any support staff if you're having difficulties with your account
your suspension reason code is SPND_RUSAGE1
your account's queue id code is: U1XHD4DJPRYZ
unsuspension status
your account is currently pending unsuspension. the status of this request is shown below. this message will not appear once your account is successfully unsuspended. if you are having issues using this system, create a support ticket immediately.

I guess I have to wait few hours to see my account working again.

 

[adamparkzer]

I guess I have to wait few hours to see my account working again.

Hi koussy,

Now that your account is no longer suspended and the purpose of this ticket has been fulfilled, I am going to close it to mark it as resolved. Feel free to create a new support ticket if you need more help or have any additional questions.

- Adam