And what exactly would you like them to do?? As you stated, you have seen a lot of "Server downs" then you should of also read the posts from Corey and staff regarding the servers.
There has been issues with the DC ( Data Centers ) which are beyond Corey and staff's control. All he can do is contact the DC and ask them to fix the problem.
Can you give us our site name and someone in account management can look into it.