Site and control panel not loading

[minisocialisthousing40]

Why doesn't my site or control panel load? Does x10hosting usually have downtime like this?

 

[carl6969]

Your account is on the Fris server which is having some temporary problems at the moment. Should be resolved soon.
And, no, x10hosting is usually very reliable.
We apologize for the inconvenience.

 

[minisocialisthousing40]

When you say resolved soon, what kind of time are we talking about?

And when you say x10hosting is usually reliable, what are the specific numbers on uptime?

 

[no-half-measures]

When you say resolved soon, what kind of time are we talking about?

And when you say x10hosting is usually reliable, what are the specific numbers on uptime?

Think of it this way, It's free hosting so you cant expect 100% uptime how ever i can tell you the the uptime is around about 95-98% how ever with upgrades to improve the servers which will almost defently make the uptime hit 99-100% uptime but atm the moment expect a little more down time than normall because of these upgrades.

Depends on the issue if its small it could be anywere between now and in 30mins time, but the X10 team are pretty good when issues arise and get to work on it as soon as it is discovered and are pretty fast too.

 

[carl6969]

When you say resolved soon, what kind of time are we talking about?

That depends on the exact nature of the problem which I do not know at this time. Based on personal experience staff here is very efficient at fixing things like this. Sorry I cannot be more specific.

And when you say x10hosting is usually reliable, what are the specific numbers on uptime?

Think of it this way, It's free hosting so you cant expect 100% uptime how ever i can tell you the the uptime is around about 95-98% how ever with upgrades to improve the servers which will almost defently make the uptime hit 99-100% uptime but atm the moment expect a little more down time than normall because of these upgrades.

That all sounds correct to me.

 

[minisocialisthousing40]

OK, thank you for the quick responses. If these new servers are going to increase uptime, that's a good thing, obviously.

I'll just wait and see, then.

 

[o.heretic45]

Hmmm, I appreciate the free hosting, and when its up it does seem of good/better quality compared to other free hosting I've tried.

BUT IMO there's no reason free hosting should mean more downtime than paid hosting from the same company... What it would reasonably mean is lower bandwidth, lower disk space, shared resources etc etc.

The free hosting is supposedly an advert for their paid service right? Now, I understand that they are having some temporary issues with moving servers etc, but if things stay like this (I've had access to my website denied for the past three days now at long periods throughout each day) then I would not be encouraged to upgrade to paid service once my website gets well established. I would proably look elsewhere based on the past three days.

However if the situation does improve to an average of 99% uptime as predicted above then I would be very likely to eventually upgrade to paid on this service.

 

[carl6969]

Almost all of the recent downtime is related to upgrading hardware, software, service, and reliability on the free hosting servers. This is inconvenient and even frustrating to many free hosting users but patience with this will be rewarded with superior free hosting service. Also, paid hosting accounts are on different servers which have fewer accounts on each server and are less subject to intentional and unintentional abuse than the free servers so paid hosting service is much more reliable than free hosting. Not trying to sell anything here. Just stating facts.

 

[o.heretic45]

Almost all of the recent downtime is related to upgrading hardware, software, service, and reliability on the free hosting servers. This is inconvenient and even frustrating to many free hosting users but patience with this will be rewarded with superior free hosting service. Also, paid hosting accounts are on different servers which have fewer accounts on each server and are less subject to intentional and unintentional abuse than the free servers so paid hosting service is much more reliable than free hosting. Not trying to sell anything here. Just stating facts.

That makes sense, and is encouraging. Thank you.

 

[no-half-measures]

Odd ive had full access and what not from the end of the transfers till this issue currently.... is your acount suspended o.heretic45 ? if so that can be sorted and might solve your issue how ever if it is not suspended please give a little more info on what you can and can't do.

When i first joined the free hosting the service was a little slow at times and was anoying how ever there was not to much down time. now that theyve done upgrade's and what not ive notice a huge improvment in the service yet like i said there are still some problems and probably more updates that need doing which is causing the current issue.

Yes you are right the free hosting is kinda an addvert for the paid but dont base your experiance on free hosting as Paid hosting i belive are not having any problems currently (correct me if im wrong) , how ever the free hosting is also directed at people whome do not have the money for a paid service and also for Students too in a way.

PS: you can hate me for my long posts if you want lol

 

[minisocialisthousing40]

Well, hours gone by. Site still down. Very disappointing.

 

[IlliterateAlexander]

I'm all for patience, as it is a virtue, but, I'm also all for patience, that doesn't come with weeks of downtime, due to an inability to correct mistakes the first time.

Please, don't take this the wrong way, I really want to use this service, and I would even be willing to pay, if everything were going more rightly, than it is. You can say the paid servers, in another section all together, but that doesn't say much, if you can't have a good team, working on the free-hosting, then that means the paid-for-service, isn't that much better off, and that makes me sad. Please tell me, you're going to get this under control.. I have "members" on my site, who are currently enraged, about the instability, of this server.

I hate to say it, but if this instability continues much longer. I'll be finding another host.

 

[minisocialisthousing40]

Yep, I'm with Alexander on this one. If this continues, I am leaving here and never coming back.

 

[no-half-measures]

Guys.. Guys... the team are brilliant at what they do how ever if somthing isnt solved quickly then it means that it is a more serious issue than first aticapated, also comparing free to paid isnt the best thing to do as they are 2 completely diffrent services.

I may be wrong but from reading your post IlliterateAlexander it sounds like your trying to get the team to work faster by giving false hope of a paid customer how ever i may be wrong but if im not this is strongly frowned upon.

also all i can say is good luck on finding a better host that gives you the access and tools X10 does, and like ive been saying over and over its UPDATES! this is to be expected if you can't wait for a better service then your not going to find much luck anywere else. in about 1 month the service should be stable it could be sooner than this how ever i belive that 1 month is with in reason.

Best regards

 

[minisocialisthousing40]

1 month? Seriously? Is that a joke?

 

[no-half-measures]

im not support so i dont know, the 1 month is a line that im saying how ever it could be 1 week untill its all settled regarding the updates and what not.

The problem thats currently happening will be sorted befor tonight i would assume but like i said im not support so im only giving rougth gueses we need a little more light shead on the issue untill times can be officaly said.

Regards

---------- Post added at 01:13 PM ---------- Previous post was at 01:07 PM ----------

http://status.x10hosting.com/

The link above is the Status page, if its somthing thats going to take a while im sure they will post it there so keep checking.

Regards

 

[IlliterateAlexander]

I may be wrong but from reading your post IlliterateAlexander it sounds like your trying to get the team to work faster by giving false hope of a paid customer how ever i may be wrong but if im not this is strongly frowned upon.

And you are, very wrong sir/or ma'dam. It is not in my intent, to give them any false hope, infact, I wouldn't give them anything right now, you see, it is as mentioned before.

Free hosting to me, is like an evaluation of services. It's limited, you expect it to fall sometimes, and then you can get back up and dust it off. However. What this means to me, in the form of going from an evalulation period to a paid period, what I am currently seeing is that for the last week, I have been strongly unable to connect, to my cpanel, and now, hours later, as I reply to this. I still have no access, to my website itself. What I am suggesting is "if" I were going to pay for something, do you honestly expect us to pay for "this"?

Now again, please x10. Get this under control. I'm going to go do other things, now, and hopefully when I come back, and I check again. I will have access to my website. Thank you.