site "freezes" during ftp session

[davem2008]

Cpanel: davem_200
Server: stoli
url: www.daveshobbysite.com

I am trying to make a copy of my site to my local server. Each time I try, the transfer freezes and I completely lose access to my site (http or ftp) for an hour or two. I have tried this at least 10 times before asking of assistance. Any ideas what is going on?

 

[Corey]

What FTP program are you using? It sounds like the firewall is blocking you with a temp ban.

-Corey

 

[davem2008]

I'm using FileZilla and I have the firewall turned off.
Edit:
I'm using Windows Server 2003 sp2 and I will switch over to Linux and give that a try. You might be on to something...

I will report back later.

Thanks!
Edit:
Ok, I tried Linux using gFTP and I still had the same problem. If your logs don't say anything then I will try different FTP clients and other things.

Thanks again...

 

[Corey]

It's very weird you get blocked for a period of time after. When it blocks you can you try a tracert to your site and post the results here?

-Corey

 

[davem2008]

7:28 EST my site is down and I get all red from my account page:
Http down
MySql down
Cpanel down
Ftp down
DNS down

I saw on other posts that you were working on Stoli to remove unused accounts, does that require rebooting the system? If not, I'm real confused... But, I do understand that you need to work on the system from time to time. I used to take care of a server farm for a large manufacturing company and it was painful everytime I had to turn off a system...

The only other thing that might be causing the troubles that I have encountered would be a "routing" problems as described by others.

Just some thoughts...

Thanks again.

 

[GamingX]

Please run the tracer check now, Stoli should be working now.

 

[davem2008]

I:\>tracert www.daveshobbysite.com

Tracing route to daveshobbysite.com [74.86.133.219]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 14 ms 8 ms 10.26.116.1
3 9 ms 11 ms 8 ms 12-215-9-1.client.mchsi.com [12.215.9.1]
4 12 ms 50 ms 39 ms 12-215-0-138.client.mchsi.com [12.215.0.138]
5 50 ms 49 ms 51 ms gbr2.phlpa.ip.att.net [12.123.137.26]
6 52 ms 50 ms 63 ms tbr2.phlpa.ip.att.net [12.122.12.109]
7 61 ms 50 ms 46 ms cr2.phlpa.ip.att.net [12.122.20.93]
8 48 ms 55 ms 59 ms cr1.wswdc.ip.att.net [12.122.4.54]
9 60 ms 54 ms 55 ms tbr1.wswdc.ip.att.net [12.122.16.50]
10 57 ms 58 ms 49 ms tbr1.sl9mo.ip.att.net [12.122.10.30]
11 50 ms 52 ms 53 ms tbr2.dlstx.ip.att.net [12.122.10.90]
12 58 ms 53 ms 53 ms 12.122.100.69
13 * * * Request timed out.
14 58 ms 55 ms 78 ms border3.tge4-1-bbnet2.ext1.dal.pnap.net [216.52.
191.83]
15 59 ms 52 ms 56 ms softlayer-8.border3.ext1.dal.pnap.net [216.52.18
9.30]
16 53 ms 52 ms 55 ms po3.dar02.dal01.dallas-datacenter.com [66.228.11
8.211]
17 52 ms 51 ms 52 ms po56.fcr03.dal01.dallas-datacenter.com [66.228.1
18.190]
18 71 ms 58 ms 52 ms x10hosting.com [74.86.133.219]

Trace complete.

 

[Corey]

Timing out isn't good, even after we switched the account IP.

Are you able to access the site at all right now?

 

[davem2008]

at 3:07 pm I am able to get to the site.

 

[Corey]

Okay, post back if it stops working for you.

 

[davem2008]

Thanks for your help.

I think you can close this thread now. I am satisfied that everything is working OK for now..

Thanks again!