Resolved Site lost in migration? Error opening site and cPanel - please help.

[carlosg8]

Hello,

I am aware that there was a migration and issues with some sites not loading properly after the migration.

My site is carlosgomez.x10host.com

When loaded it simply shows: "Apache is functioning normally" and nothing else.

Also, when clicking on the Open cPanel button I get the error (please advise):

Sign in Successful
Please standby while transfer you to your web hosting account.

An error has occurred forwarding your sign in. Retry


Is it possible to activate my site again???

 

[Anna]

Between November 27th and Maay 26th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of December the account would have been eligible for a suspension, and then 21 days later, second half of January it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.