Site not launching (though everything's intact in FileManager)

[champakulampalli47]

Hi all,

I had created my site on x10 1-2 weeks back. I added the content, created mySQL database and things were fine. The site was visible for a week and I continued improving the content. Suddenly the site stopped displaying. When I go to File Manager in control panel, I can see all my files & DB intact. I can modify, save etc. But when I go to my site, it is not launching. It gives an error. It is automatically redirected to http://staff.x10hosting.com/default.web.page/ which shows the message:
[h=1]Server Error
[/h] There has been a server error. Please try again momentarily.

If the issue persists, create a support ticket.



When I try an individual page, it is redirected to the page: http://x10powered.com/errors/404.shtml which shows the message:
[h=1]404 Error
[/h] The file or directory you have requested was not found on the server. [h=3]Common reasons for this error:[/h]

• Incorrectly spelt file or directory.
  
• The file or directory was removed.

I tried launching various pages - same error.


My site is : http://champa.x10.mx or http://champa.x10.mx/Default.php.

Did I do something wrong or is it an X10 problem? Can somebody guide me here?

Thanks,
Benny

 

[champakulampalli47]

Happy Christmas!

Can somebody please assist me in the below problem?


Thanks,
Benny

 

[champakulampalli47]

Hello,

I'm still stuck due to the problem mentioned here. Can somebody assist me?

Is this happening because my domain got changed (for some reason)?

Please help.

Thanks,
Benny

 

[champakulampalli47]

Can somebody please help?

 

[Skizzerz]

We primarily deal with support tickets via the account portal now, which is a new system. Anyway, this is indeed an x10 problem -- it appears your account was never fully created. The only way to reliably fix this is to delete it and have you sign up again. Take a backup of all of your files and databases and post back when you are ready.