Site works, still no FTP or cPanel

[cerbere]

Thanks Brandon, but no-go...

On FTP I use

host name : ftp.ixedix.x10hosting.com
user ID : rocambol@ixedix.x10hosting.com
password : the one that worked two weeks ago.
My FTP client calls 69.175.120.122.

and I get an authorization failure.
Same on cPanel, with proper username and password.

My site http://ixedix.x10hosting.com runs well, but of course
because of the above problems I can't touch it.

ping on ixedix.x10hosting.com tells me I'm calling 69.175.120.122

username : rocambol

Can you please look into it ? Getting desperate here...

 

[Corey]

Your user ID should just be 'rocambol' without the @ixedix.x10hosting.com. The only time the @ixedix.x10hosting.com would be used is if you create additional FTP users.

I'm not sure what Brandon suggested since this is not the same thread, try changing the password via the account panel at https://x10hosting.com/control

 

[cerbere]

Problem solved

Thanks a lot Corey, resetting my password (via "Forgot your password ?") did it )

 

[Corey]

No problem.

If further assistance is required please re-open this thread or create a new one. You can re-open this thread by clicking on the "Administrative" text at the top of the original post.