Smtp error !!!

Status
Not open for further replies.
C

coosoft

New Member
Messages
10
Reaction score
0
Points
0
Hi,

I am very intested in premier hosting but before purchase the premier account I test my script over free hosting and getting the same issue which i m face over my purchase hosting.

let me explane you the problem.

I am using joomla 1.5 and my User registration is workig fine, confirmation email can sent to user, its means SMTP and POP setting in joomla Configuaration is OK.

I am using a helpdesk system which i uploaded in x10hosting free account when user submit the ticket then email not sent to its manager. the application error rise SMTP ERRO ! SMTP HOST COULD NOT CONNECT. how its possible, where is the problem, hope you got me.

front end: http://www.islamicwallpapers.x10hosting.com/www/
Admin: http://www.islamicwallpapers.x10hosting.com/www/administrator/http://www.islamicwallpapers.x10hosting.com/www/administrator
User name: admin
Password: *edited*


You can check my application setting after login in backend:

http://www.islamicwallpapers.x10hos...m_jtaghelpdesk&act=category&task=view&catid=1


signin in frontend with:
Username: admin
Password: *edited*

and

click over helpdest and try to submit a new ticket its give your error SMTP HOST COULD NOT CONNECT

HELP PLEASE, RECTIFY THE PROBLEM PLEASE
 
Last edited by a moderator:
C

coosoft

New Member
Messages
10
Reaction score
0
Points
0
i did't read the link which u sent, thanks for updateing.

how i get ride the problem i explane in the post.
 
xav0989

xav0989

Community Public Relation
Community Support
Messages
4,467
Reaction score
95
Points
0
If you says that, using the exact same settings, joomla can connect but not the helpdesk, then it's a problem with the helpdesk code, not our servers.
 
C

coosoft

New Member
Messages
10
Reaction score
0
Points
0
the same code and same application with same settings are running fine over my localhost.
 
xav0989

xav0989

Community Public Relation
Community Support
Messages
4,467
Reaction score
95
Points
0
I created the user test, I am trying to reach the helpdesk now.

When I try to submit a ticket, I get a "You do not have sufficient access rights to complete this task" error.
 
Last edited:
xav0989

xav0989

Community Public Relation
Community Support
Messages
4,467
Reaction score
95
Points
0
I just got the error. Since I was able to receive the other email, it can only go for the idea that either it was not configured correctly or that there is a problem with the joomlatag code.
 
C

coosoft

New Member
Messages
10
Reaction score
0
Points
0
the same code is running over my localhost. i am getting the emails from localhost.

I have check the settings thousands of time ... the same code was running fine over my another hosting and from cupple of days i got the error over the live site as i m getting the error over your server.

Thats why i m searching for another hosting where they support my setting as my localhost is supporting and as my current hosting was supporting but from cupple of days they are not able to rectify the problem.

Do assist if you resolve the problem i will transfer my live site over your premer hosting
 
Last edited:
xav0989

xav0989

Community Public Relation
Community Support
Messages
4,467
Reaction score
95
Points
0
What is the SMTP settings you have for joomla, and what are the settings for joomlatag?
 
C

coosoft

New Member
Messages
10
Reaction score
0
Points
0
See the attachment files for joomla setting and helpdesk SMTP/POP settings
 

Attachments

  • jt..PNG
    jt..PNG
    14.3 KB · Views: 16
  • j..PNG
    j..PNG
    14.4 KB · Views: 14
xav0989

xav0989

Community Public Relation
Community Support
Messages
4,467
Reaction score
95
Points
0
for joomla, you are using the php mail() function, not smtp. As for the SMTP settings, are you sure you added the user to cPanel and are using the settings that where reported there.
 
Status
Not open for further replies.
Top