Sorry, but while I can use contrp panel & softaculous, I can't connect using ftp. I have set up Filezilla using the details given, but all I get is:
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (162,253,224,37,220,89)
Command: MLSD
Error: Connection timed out
Error: Failed to retrieve directory listing
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (162,253,224,37,220,89)
Command: MLSD
Error: Connection timed out
Error: Failed to retrieve directory listing