SSL Cert Auto-Renew Not Working

[fairwaydrivesafety]

Auto-renewal of my SSL certificate is not working on x13. I had previously selected "Get automatic certificate from ACME Provider" but the "Paste a pre-generated certificate and key" option is now selected and the cert expires today. I tried to reselect ""Get automatic certificate from ACME Provider" but when I save I get the error "
Cannot Execute Your Request /usr/local/directadmin/data/users/<Domain>:<User ID> not found, exiting..."

Was this directory removed for some reason, or is there some other issue that won't allow me to save?

 

[kinemariehansen]

Hello, same issue here. Did you find already a solution?

 

[fairwaydrivesafety]

Unfortunately no. My cert is now expired and giving users errors. I am probably just going to go get a cert from "SSL for Free" for now until the admins can get it fixed. Unfortunately I think "SSL for Free" is limited to three 90 day certs, and I really want the auto-renewal that I've had for years.

 

[Eric S]

Hello, same issue here. Did you find already a solution?

We can see a valid SSL for your site.

Unfortunately no. My cert is now expired and giving users errors. I am probably just going to go get a cert from "SSL for Free" for now until the admins can get it fixed. Unfortunately I think "SSL for Free" is limited to three 90 day certs, and I really want the auto-renewal that I've had for years.

I am working with the backend team to review this. Once I have more information I will update this post.

 

[fairwaydrivesafety]

Thanks I appreciate it. Please note that I have temporarily gotten a ZeroSSL 90 day cert from their site to keep my site working until this can be worked out.

 

[kinemariehansen]

Yes I had also get a 90 days cert from ZeroSSL to keep the website working that is why the SSL now is working but would be nice to fix it more permanently so I do not need to renew it every 90 days.

 

[fairwaydrivesafety]

Auto-renewal of my SSL certificate is now working again. My manually generated 90 day ZeroSSL was about to expire and I was able set up the auto-renewal instead of having to manually create another one. Thank you. I really appreciate you getting this fixed.