Step by step "how to send support ticket" ?? My "unsuspended account* is still broken

[zacworld206167]

Hello,

I don't know how to send a support ticket in the control panel, so I'm hoping an admin can help me here.

My account had been suspended, I did what I was supposed to in order to get it working, and I got an email from x10 tellling me the account is unsuspended. But, when I go to my page, it STILL shows the suspended account page, NOT the page it's supposed to show. Can someone please fix this for me??

My homepage is here:

http://entrylevel.x10.bz

Please help!

 

[Skizzerz]

Re: Step by step "how to send support ticket" ?? My "unsuspended account* is still br

1. Click "Support" on the top of the Portal
2. Click the big blue "Open a new support ticket button"

I don't think we could make the process any easier.

 

[kenny9]

Re: Step by step "how to send support ticket" ?? My "unsuspended account* is still br

There needs to be a "send" butto to click on after a support ticket explanation has been made, and an auto-responder message when the ticket is received.
This would give a warm and fuzzy feeling to know that your support request has been received.

 

[lacems]

Re: Step by step "how to send support ticket" ?? My "unsuspended account* is still br

Create a new ticket b/c all tickets disappeared.
Notice: Undefined index: ticketpriority in /home/corey/public_html/portal/inc/kyphp/kyObjectBase.php on line 155

Notice: Undefined index: user in /home/corey/public_html/portal/inc/kyphp/kyObjectBase.php on line 155

Catchable fatal error: Argument 1 passed to kyTicket::createNew() must be an instance of kyDepartment, null given, called in /home/corey/public_html/portal/inc/kyphp/kyUser.php on line 583 and defined in /home/corey/public_html/portal/inc/kyphp/kyTicket.php on line 1050

Also SQL down for one month (March) with Error 1146