(Stoli erase files problem) Please restart my account, I made a database backup, plea

[catedrabancajausc63]

Please restart as soon as posible

 

[calistoy]

Re: (Stoli erase files problem) Please restart my account, I made a database backup,

Have you tried uploading your site again? Is there anything stopping you from doing this?

 

[catedrabancajausc63]

Re: (Stoli erase files problem) Please restart my account, I made a database backup,

I can´t load any file, when I try my ftp it can´t connect and shows 421 Home directory not available - aborting, when I try my acount panel It doesn´t show any file, ( and any directory structure, no cgi, html_public or www directories), it´s empty 100%...
Help please...

 

[Livewire]

Re: (Stoli erase files problem) Please restart my account, I made a database backup,

Well I can see the problem for sure, it's not a Stoli problem. You're on Boru: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html was posted for the issue you're experiencing, you'll want to read that first for details on where we go from here (you'll see why if you look).

 

[catedrabancajausc63]

Re: (Stoli erase files problem) Please restart my account, I made a database backup,

Thanks, yes, I think all my files are erased, I made a database backup and now I am waiting for a restart of my account. Now I can´t upload files and I understand that I must wait for a restart of my account in order to do it again... Can you restart it now? Thanks and excuse my english.

---------- Post added at 11:01 PM ---------- Previous post was at 11:00 PM ----------

Thanks, yes, I think all my files are erased, I made a database backup and now I am waiting for a restart of my account. Now I can´t upload files and I understand that I must wait for a restart of my account in order to do it again... Can you restart it now? Thanks and excuse my english.

 

[calistoy]

Re: (Stoli erase files problem) Please restart my account, I made a database backup,

There is no restart for the account. It's completely broken. The only way for you to have a functioning hosting account again is to request a deletion of your account so that you can sign up for a new account.

 

[catedrabancajausc63]

Re: (Stoli erase files problem) Please restart my account, I made a database backup,

It was resolved by administrator Anna. Thanks