I'm experienced the opposite.. during peak hours, the server load will reach as high as 90+ ... OMG, i can't even access my site.. hope the admin can do something about it...
We're still working on this server. It is very hard to get it cleaned up to the point that we need it to be. If once we have cleaned up to where we want and there are still issues we will get another server. Please just keep being patient while we work on it!