Subdomains No Longer Allowed Under x10hosting.com

[belltown]

I received the following e-mail on August 14, the text of which was also included in a support ticket:

Hello,

We are contacting you with important information regarding your x10Hosting free web hosting account.

Your web hosting account is currently using a free subdomain under our domain name x10hosting.com. Unfortunately due to unforeseen circumstances we are no longer able to provide a subdomain under the x10hosting.com domain past August 23, 2012.

We have opened this ticket with you to work with you on choosing a new primary subdomain for your web hosting account. We have the following additional domain names available for you to use with a subdomain at this time:

x10.bz
x10.mx
x10host.com
elementfx.com
pcriot.com

Please let us know a new subdomain of your choosing under one of the above domain names before August 23, 2012 that you'd like to use with your x10Hosting free web hosting account.

If we do not receive a response from you before August 23, 2012 we will automatically choose an available subdomain matching your current primary subdomain under one of the above available domains.

Regards,
The x10Hosting Team

I responded with a support ticket indicating that I wanted my subdomain to be under the x10host.com domain, effective August 23, and was assured that the change would take place within 24-48 hours. However, my subdomain is still under x10hosting.com, and I have received no further replies to my support ticket.

Do you have any information on if/when the change will be taking place?

 

[Skizzerz]

We have literally hundreds of accounts to change the subdomains on, and we must initiate each change manually. We are indeed working on these changes, but it may take some time (and the server moves going on right now currently have this process on standby, see the latest Announcement for more details). We will update your ticket when we make the change to the other subdomain. If you have a valid reason, you can request that your old x10hosting.com subdomain be redirected temporarily to the new subdomain for a period of around two weeks to ease the transition. Please note, however, that we will only grant such requests if you specify a valid and well-written reasoning to do so (what constitutes a "valid reason" is the sole determination of the x10Hosting support staff), as it adds a lot of extra work and effort on our part to manually perform this redirection and manually remove it later in addition to the hundreds of manual subdomain moves we must complete.